Conditions d’utilisation
OVERVIEW
Welcome to Vlloura. The terms “we”, “us” and “our” refer to Vlloura. Vlloura operates this store and website, including all related information, content, features, tools, products and services (collectively, the “Services”) to provide you, the customer, with a curated shopping experience. Vlloura is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy and other policies posted on our website. If you do not agree to these Terms, you should not use or access our Services.
SECTION 1 — ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province/territory/state of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including browsing our store or purchasing products, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 — OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online store. However, colors and product appearance may differ from how they appear on your screen due to device type and device settings.
We do not warrant that the appearance, quality, or performance of any products purchased by you will meet your expectations or will be exactly as depicted.
All product descriptions, pricing, promotions, and availability are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products we offer to any person, household, geographic region, or jurisdiction.
SECTION 3 — ORDERS
When you place an order, you are making an offer to purchase. Vlloura reserves the right to accept or decline any order for any reason at its discretion, including but not limited to suspected fraud, stock limitations, pricing errors, or policy violations.
Your order is not accepted until Vlloura confirms acceptance and we successfully receive and process your payment. Please review your order carefully before submitting, as we may be unable to accommodate cancellation or address changes once an order is processed.
In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you using the email address and/or other contact details provided at checkout.
Your purchases are subject to return or exchange solely in accordance with our Return & Refund Policy posted on our website.
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
SECTION 4 — PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be shown in your order confirmation.
Unless expressly stated otherwise, posted prices do not include taxes, shipping, handling, customs, or import charges, which may be added at checkout or charged by local authorities.
You agree to provide current, complete, and accurate purchase and account information for all purchases made in our store. You agree to promptly update your account and other information so we can complete transactions and contact you as needed.
You represent and warrant that (i) the payment information you provide is true, correct, and complete, (ii) you are authorized to use the payment method provided, (iii) charges incurred by you will be honored by your payment provider, and (iv) you will pay charges incurred by you, including all applicable taxes and shipping charges.
If a product is mistakenly listed at an incorrect price or with incorrect information, we reserve the right to refuse or cancel orders placed for that product and issue a refund.
SECTION 5 — SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, weather, peak seasons, incorrect address entry by the customer, or events outside our control.
Once we transfer products to the carrier, risk of loss passes to you, except where prohibited by applicable law.
SECTION 6 — RETURNS AND REFUNDS
Returns, refunds, replacements, and exchanges are governed by our Return & Refund Policy posted on our website.
To help ensure proper processing, you must contact us before returning any item for return instructions. Returns sent without authorization may not be accepted.
SECTION 7 — GENERAL WELLNESS DISCLAIMER
Unless explicitly stated otherwise on the product listing, our products are intended for general wellness, comfort, relaxation, and personal care purposes only. They are not intended to diagnose, treat, cure, or prevent any disease. Individual results vary. If you have a medical condition or concern, consult a qualified professional before using wellness or personal care devices.
SECTION 8 — INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, videos, product reviews, and the design, selection, and arrangement thereof, are owned by Vlloura, its affiliates, or licensors and are protected by Canadian and foreign intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material on the Services without our prior written consent.
Vlloura’s name, logo, product names, designs, and slogans are trademarks of Vlloura or its licensors. You must not use such trademarks without our prior written permission. Shopify’s name and logo are trademarks of Shopify. All other names and trademarks belong to their respective owners.
SECTION 9 — OPTIONAL TOOLS
You may be provided with access to tools offered by third parties as part of the Services, which we neither monitor nor have control over.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
SECTION 10 — THIRD-PARTY LINKS
The Services may contain hyperlinks to websites operated by third parties. We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites. If you decide to leave the Services to access third-party sites, you do so at your own risk.
We are not liable for any harm or damages related to your access of third-party websites, or your purchase or use of any products, services, resources, or content on third-party websites. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.
SECTION 11 — FEEDBACK, COMMENTS, AND SUBMISSIONS
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (“Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial purposes.
You represent and warrant that (i) you own or have all necessary rights to all Feedback, and (ii) your Feedback will not violate any law or the rights of any third party. We may, but have no obligation to, monitor, edit, or remove Feedback.
SECTION 12 — ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on or in the Services that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).
SECTION 13 — PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly:
(a) for any unlawful or malicious purpose;
(b) to violate any laws or regulations;
(c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(d) to harass, abuse, insult, harm, defame, slander, intimidate, or discriminate;
(e) to transmit false or misleading information;
(f) to upload or transmit viruses, malware, or harmful code;
(g) to send spam or other unsolicited promotions;
(h) to impersonate any person or entity;
(i) to interfere with or circumvent security features of the Services.
We reserve the right to suspend or terminate your access if we determine that you have violated any part of these Terms.
SECTION 14 — TERMINATION
We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.
SECTION 15 — DISCLAIMER OF WARRANTIES
The Services and all products offered through the Services are provided “AS IS” and “AS AVAILABLE” for your use, without any representation, warranties, or conditions of any kind, either express or implied, including implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement, to the fullest extent permitted by law.
We do not guarantee, represent, or warrant that your use of the Services will be uninterrupted, timely, secure, or error-free.
Some jurisdictions do not allow limitations on implied warranties, so the above disclaimer may not apply to you to the extent prohibited by law.
SECTION 16 — LIMITATION OF LIABILITY
To the fullest extent provided by law, in no case shall Vlloura, our owners, partners, directors, officers, employees, affiliates, agents, contractors, service providers, licensors, or those of Shopify and its affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Services or any products purchased through the Services.
In jurisdictions where liability limitations are restricted, our liability will be limited to the maximum extent permitted by law.
SECTION 17 — INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Vlloura, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, claims, and expenses (including reasonable legal fees) arising out of your breach of these Terms, your violation of any law, or your misuse of the Services.
SECTION 18 — SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms. This shall not affect the validity and enforceability of any remaining provisions.
SECTION 19 — WAIVER; ENTIRE AGREEMENT
The failure of Vlloura to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms, together with policies posted on our website, constitute the entire agreement between you and Vlloura and govern your use of the Services, superseding any prior agreements or communications.
SECTION 20 — GOVERNING LAW (ONTARIO, CANADA)
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Province of Ontario and the applicable laws of Canada, without regard to conflict of law principles. You agree that any dispute, claim, or proceeding arising out of or relating to these Terms or the Services will be brought in the courts located in Ontario, Canada, and you consent to the jurisdiction of such courts.
Nothing in these Terms limits any rights you may have under applicable consumer protection laws.
SECTION 21 — RELATIONSHIP WITH SHOPIFY (DO NOT REMOVE)
Vlloura is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Vlloura. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Vlloura, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Vlloura.
SECTION 22 — CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@vlloura.com.
Vlloura
Email: info@vlloura.com